Customer Success Manager

תל אביב ונסיעות לחו"ל - JB-39

We are looking for a Customer Success Manager with a passion for customers, implementations, data analysis and the unique maritime world, to join our Business Unit.

What will you do?
Manage different customers of our business lines and products.
Serve as the point of contact with customers on an on going basis, to ensure customer success and satisfaction.
Manage customer lifecycle, from the onboarding until the upsell and renewal.
Travel to customer premises around the world to present our products and conduct different training sessions to implement the product and to ensure adoption.
Utilize the company’s maritime domain expertise and intimate our products knowledge to optimally empower customers in their use of the product.
Support customer requests and technical issues.
Conduct thorough analysis into data, producing valuable insights for operators and stakeholders of existing customers.
Communicate insights across functions to various stakeholders within the company, to enhance customer feedback.
Monitor overall product-based inventory levels and their relation to future anticipated commercial steps.
Work closely with the R&D teams and the Product team to identify, resolve, and/or elevate potential shortfalls in advance of them occurring

דגשים למשרת ה- Customer Success:
*דרכון זר - חובה!
*ניסיון קודם בעבודה עם לקוחות- חובה!
*אנגלית ברמה גבוהה- חובה!
*רקע ימי/ מודיעיני- יתרון גדול

  • Excellent interpersonal and communication skills with everyone, from users to high-level executives ; quick learner, curious, creative and open minded.
  • Enjoying working independently and as part of a team.
  • Willingness to travel to multiple locations all over the world, at least 35% per month.
  • Naval or Intelligence experience- a big advantage
  • Familiarity with B2G processes - an advantage.
  • Additional European languages - an advantage.
  • Marine or Naval background/experience - an advantage.
  • Familiarity with big data tools (Spark, MongoDB, SQL) - an advantage.

הגש מועמדות עכשיו
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